Privacy Policy

Privacy Policy

Last updated: April 2026

Hookah Hub ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you place an order or interact with our store, we may collect the following information:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Delivery address
  • Payment information (processed securely – we do not store card details)
  • Order history and preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and delivery updates
  • Respond to your enquiries and provide customer support
  • Improve our products and services
  • Send promotional offers (only if you have opted in)

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Courier/delivery partners (for order fulfilment only)
  • Payment processors (JazzCash) for transaction processing
  • Legal authorities if required by law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. All transactions are processed through secure channels.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of our store.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: